Billing & Patient Records

Andres Medical Billing

Billing Agency Contact


The City of Sun Prairie contracts with Andres Medical Billing, a specialized EMS billing company. If you have any questions about your bill, insurance payment for service, or would like a copy of your patient care report, please contact the company by phone at 1-800-244-2345 or at their website.

Patient Records


Each patient that is evaluated or treated by the City of Sun Prairie EMS requires a pre-hospital patient care report to be completed by the crew member(s) rendering care. The patient care report is completed electronically and is stored securely for future access if needed. It contains information about the call location, date / time and other pertinent data, the patient’s demographics, medical history, details regarding the patient’s condition, assessment of the patient, as well as any treatments or interventions performed by EMS prior to arrival at the hospital.

Medical records are maintained for a minimum of 6 years or 3 years past the patient's 18th birthday if the patient is a minor when treated.

Records Request Procedure


In compliance with the HIPAA Privacy Act, the information contained within the patient care report may only be shared with those providing treatment, for payment purposes (insurance reimbursement, etc.) and for health care operations.

In order to request a copy of a patient's pre-hospital patient care report, you must follow one of the these processes:

  • Direct Request - Please contact Andres Medical Billing to obtain request and release forms.
  • Court Order - Through the legal process, a subpoena may be submitted to us requesting a copy of a patient care report.
  • Legal Request (Lawyers) - Lawyers or legal agencies may request a copy of a patient care report by contacting Andres Medical Billing.  These requests must first be approved by the patient or designee.
All requests for patient records will be processed as quickly as possible. If you have any questions about patient records, please contact Acting EMS Chief Eric Lang by calling 608-825-1135.